CRM
We build the programmes that decide whether a first order becomes a second: email and CRM, automation, loyalty, and the segmentation underneath all three.
Our
Services
CRM strategy
The plan behind the sending: segments, lifecycle, data model and the numbers that say whether it works.
Email marketing
Campaigns and lifecycle email that sound like the brand and are measured on revenue rather than opens.
Marketing automation
Flows triggered by what a customer does, so the right message goes out without anyone remembering to send it.
Customer journeys
The whole relationship mapped end to end: first purchase, replenishment, lapse and win-back.
Personalisation
Content, offers and timing that change with what a customer has actually done.
Challenges
In the digital world, engaging audiences, maintaining consistency, and adapting to changes can be tough. But don"t worry, we"ve got custom solutions to tackle these challenges.
Holding attention
Capturing and retaining audience attention in a crowded digital space is challenging. Our creative team specialises in crafting compelling content and experiences that stand out and resonate with your audience.
Keeping pace
Staying agile and adapting to rapid technological changes is a constant struggle. We provide the expertise and tools needed to keep your digital strategies updated and effective, ensuring your brand remains ahead of the curve.
One voice everywhere
Maintaining a cohesive identity across various digital platforms can be difficult. As experts in digital branding, we ensure your voice, style, and messaging are uniform and recognisable everywhere your audience engages with your brand.
Way of working
Audit
Strategy
Segmentation
Flows
Templates
Optimisation
12-18 Weeks
Insights
75
%
shop online at least once a month
80
%
research online before buying
90
%
expect brands to be online
80
%
access the web on a phone
Discovery call
Selected
Projects
